At Lamia, we are committed to providing you with the best shopping experience. Please take a moment to read through our policies regarding exchanges, returns, and refunds.
Exchange Policy
General Policy
- All items purchased from our online store are eligible for exchange within 3 days of delivery.
- Article exchanges (changing the item style or design) are not permitted under any circumstances.
- Courier exchange charges will apply for size-related exchanges.
Damages and Issues
- If you receive an item that is defective, damaged, or incorrect, please contact us immediately within 3 days of delivery via WhatsApp at +923321208977 or email at cs@lamiaofficial.com. Our team will assess the issue and work to resolve it swiftly.
Exchange Process
- We offer a doorstep exchange service for your convenience.
- Our delivery personnel will pick up the original item and deliver the replacement at the same time.
- Courier exchange charges will apply for size-related exchanges.
- The product must be unused and in its original packaging.
Important Notes
- Exchange is subject to availability of the requested size. If the size is unavailable, you may choose to wait for the size to restock.
- Items showing signs of wear, damage, or alterations will not be accepted for exchange.
- The doorstep exchange service may not be available in all cities. In such cases, alternative arrangements will be made.
- Exchanges may take 1-2 weeks to process and replace, depending on availability and logistics.
At Lamia, we ensure that your return and refund experience is as smooth as possible. Please review the details below:
Return Policy
Eligibility for Return
- Returns are only accepted for items that are damaged or defective upon receipt.
- Items must be returned in new, unused condition with all original packaging.
- Shoes must be returned in their original, undamaged shoe box, as it is considered part of the product.
Customer Responsibility
- The shipping cost for returns will be borne by the customer.
Refund Policy
Refund Method
- Refunds will only be processed via bank transfer and will include only the product value, excluding any shipping charges.
Damaged or Defective Products
- Refunds will only be issued for products that are determined to be damaged or defective after evaluation.
- Customers must report any damage or defect within 3 days of delivery to be eligible for a refund.
Important Notes
- Products returned without meeting the above conditions (e.g., damaged packaging or used items) will not be eligible for a refund.
Please ensure the item is securely packaged to prevent damage during return shipping.
For assistance with returns or refunds, please contact our customer service team via WhatsApp at +923321208977 or email us at cs@lamiaofficial.com. We are here to help!
Please note:
- Products on discontinuation are not eligible for exchange.
- Lamia reserves the right to approve or deny requests based on reasonable grounds.